Returns Policy
Returns Policy
Home Approval Guarantee - We will replace or refund most items provided they are returned to us complete, unused and in their original packaging, with any appropriate tags intact, within 14 days of receipt.
Exceptions to our Approval Guarantee – Our guarantee does not apply to every item or may apply only if certain conditions are met. We will advise you of any exceptions when placing your order. These items are clearly identified in the description page, any conditions are set out there. This does not affect your statutory rights.
Promotional Goods
All promotional offers must be returned in their entirety.
Unacceptable Returns
If you return an item to us outside the terms of our returns policy and Home Approval Guarantee and your statutory rights do not apply, we will not refund you. The item will be returned back to you at your expense. You will be notified of this and other associated charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice.
Please note: Disposal does not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.
Returning an Item
To return/exchange an item - We recommend that you use a courier service as the most convenient way to return items. Alternatively, you can return your goods via the Post Office. Please ensure items are adequately packaged and labelled. You must notify us by email or telephone of any return and your reason for return. All goods are returned at your own expense [unless we have agreed to do it for another reason] so it is important that you ensure you choose the correct item, size, colour, shape, style etc. before you confirm your order. Whilst we make every effort to collect your returns on the day specified, we cannot guarantee collection on that day, or accept liability for collections made outside of this time-scale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed collections.
All items MUST be returned in the packaging that they were delivered in or a suitable replacement used if the original packaging is damaged. You are wholly responsible for the safe return of the item[s] to us. We will not accept any damage caused in transit when returning an item, for whatever reason, and it will be your responsibility to make a claim through the courier service who made the return.
Cancelling an Order
You have the legal right to cancel your order within 7 working days of receiving the goods. However, this right does not apply to items such as personalised or made to measure products, perishable goods and audio or video recordings or computer software which has been opened. If you wish to cancel using this right, you need to inform us in writing within 7 working days starting from the day after you received the goods. You must take reasonable care of the goods and immediately return them to us in the manner mentioned above. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
How much does it cost?
All returns are at your own expense - regretable as that is, it ensures we can offer customers lower prices.
Invoices/statement
When you receive your invoice or bank statement any debit made by us will be shown as JAYDONS LTD. Any other description should be immediately brought to our and your banks attention. Please call our customer helpline on 0871 2002 380 and have your customer number, receipt number or customer reference ready along with the item description and order date. Alternatively you can send an email via 'contact us'including the above details.
Supplier Helplines
If you report a fault with an electrical or furniture product, we may give you a manufacturer helpline to contact as we do not have the necessary technical expertise to do this. They may be able to offer you an appropriate remedy on our behalf. If you are dissatisfied with the service provided by a particular helpline, please contact us on [44] 0871 2002 380 and we will take back control of the matter.
Damaged goods
Always check your delivery carefully before signing for it. Any goods received and signed by you as 'correct' will not be accepted as damaged goods. If goods are found to be damaged you must write this on the delivery note and telphone us immediately, so we can arrange a replacement. In any case, damaged goods MUST be reported to us within 24 hours of signature of receipt. NO replacement or refund will be offerred outside of the 24hr period. All glass and mirror items MUST be checked upon delivery. DO NOT under any circumstances accept any goods that appear to be damaged. If reported correctly within the 24hr period we will arrange for the return. If under certain exceptional circumstances we agree to replace a damaged item outside of the 24hr period, the cost of postage will be your responsibility. For both the return and delivery of the replacement.
If any product we supply fails prematurely due to an inherent fault (manufacturing defect), we will provide you with an appropriate remedy e.g. refund, replacement or repair. Simply call us on 0871 2002 380.
Last Updated - May 2008
